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仲裁法庭中心的仲裁工作程序

Pre-Mediation:

1. Fill in the consent form for mediation which can be found on the relevant court website. Then, email your request to mediate to the mediation center involved.
2. The mediation center will contact the parties involved by email or phone.
3. The parties must send the following information to the mediation center through email:
4. Case number in the court of law;
5. Facts of the case;
6. Date and time at which the parties are free to attend the mediation session; and
7. Name, phone number, and email of the parties and the lawyers involved.

仲裁前需注意事项

1. 填写调解同意书，可以前往相关调节庭查找相关仲裁同意书。之后，可将你的调节请求电邮至相关的调节庭。
2. 调节中心将通过电邮或电话联络相关人士。
3. 相关人士必须通过电邮将相关消息发送至仲裁中心，包括：

• 法庭的案件编号
• 案情
• 相关人士可出席调解会的日期与时间；和
• 相关人士的名字、电话以及电邮和相关律师的资料

During Mediation:

1. All parties in attendance on the day of the mediation session must register their attendance using the Court Visitor Tracking System (by scanning a QR code) or by filling in the visitors’ form which can be found at www.kehakiman.gov.my
2. All parties must comply with all implemented social distancing measures.
3. The Mediation Center will ensure that cleaning / disinfection processes are carried out counter at regular intervals at the mediation room / waiting room / registration.
4. All parties in attendance are required to wear face masks and use hand sanitizer during the mediation session.
5. All parties are requested to be present at the Mediation Center 15 minutes before the determined mediation session.
6. If the parties fail to be present during the aforementioned time, the mediation session may be cancelled.
7. All parties are encouraged to send only one representative to attend the mediation session.
8. All attending representatives must have the mandate to make decisions.
9. For all mediation being carried out at the Mediation Center, all parties are bound by the existing mediation rules. 

调解时须注意的事项

1. 所有参与调解会的相关人士必须在法庭访客追踪系统 （通过扫描二维码）或者提呈访客表格进行登记。访客表格可在www.kehakiman.gov.my中查询到。
2. 所有相关人士必须遵守已落实的社交距离规则。
3. 调节中心将定时确保调解室、等候室、登记处柜台的整洁与消毒工作。
4. 所有出席的相关人士必须在调节会时佩戴口罩及使用消毒液。
5. 所有相关人士必须于调解会开始前的15分钟到达调解中心。
6. 假设相关人士并没有在相关时间内抵达调解中心，调解会或将取消。
7. 所有相关人士只被鼓励派遣一名代表出席调解会。
8. 所有出席的代表必须被授予决定权。
9. 关于所有在调解中心所进行的调解程序，所有相关人士将受限于当下的调解规则。

Post-Mediation:

1. Where a case has been successfully resolved, the Lawyer must send the draft order, agreed upon and signed by the Lawyer/parties involved, through email to the Trial Court to obtain a date for the purposes of recording the Consent Order.
2. A copy of the draft order must be sent to the Mediation Center as notice.
3. Cases which fail to be resolved will be returned to the Judge or the Magistrates Trial Court.

调解后的所需注意的事项

1. 当一个案件已成功调解，律师必须提成一份草拟命令，该命令必须有律师、相关人士同意且签名，之后通过电邮发送至初审法庭以获得记录同意令的日期。、
2. 一份草拟命令的副本必须传送至调解中心作为通知。
3. 无法调解的案件将重返法官或推事进行审讯。

Operating Procedure for Online Mediation

仲裁法庭中心的线上仲裁工作程序

Pre-Mediation:

1. Fill in the consent form for mediation which can be found on the relevant court website. Then, email your request to mediate to the mediation center involved.
2. The chosen mediator will contact the parties involved by email / phone.
3. The parties must send the following information to the mediation center through email:
4. Case number in the court of law;
5. Facts of the case;
6. Date and time at which the parties are free to attend the mediation session; and
7. Name, phone number, and email of the parties and the lawyers involved.
8. Chosen representatives must have the mandate to make decisions.

仲裁前需注意事项

1. 填写调节同意书，可以前往相关调节庭查找相关仲裁同意书。之后，可将你的调节请求电邮至相关的调中心。
2. 调节中心将通过电邮或电话联络相关人士。
3. 相关人士必须通过电邮将相关消息发送至仲裁中心，包括：

• 法庭的案件编号
• 案情
• 相关人士可出席调解会的日期与时间；和
• 相关人士的名字、电话以及电邮和相关律师的资料
• 被选择的代表必须被授予决定权。

During Mediation

1. The Mediator will arrange a discussion session using the agreed video conferencing system (for example: Skype or Zoom).
2. All parties must ensure that they have a stable internet connection throughout the mediation session.
3. No recordings at all are allowed while the mediation session is ongoing.
4. The parties are bound by the existing mediation rules.
5. The mediation session will start with the Lawyer involved.
6. The subsequent session will be with the parties either jointly or separately, as agreed by all parties involved.
7. For sessions conducted separately, the Mediation will open two (2) different “chat rooms” for each party.
8. In the event of a technical problem with the video or audio feed, the “chat” medium will be used.

调解时须注意的事项

1. 调解官将安排一项使用网络视频会议系统的讨论会议。
2. 所有相关人士必须确保调解会议期间网络的稳定。
3. 不允许任何形式的录音或录影。
4. 所有相关人士受制于调解规则
5. 调解会议将在律师的参与下开始。
6. 相关人士可一同或分别参与接下来的调解会议，如相关人士所同意般。
7. 所有分别进行的会议，调解中心将打开两个聊天室给与相关人士。
8. 当影片或音频出现技术问题时，“聊天室”将作为沟通媒介被使用。

Post-Mediation:

1. Where a case has been successfully resolved, the Lawyer must send the draft order, agreed upon and signed by the Lawyer/parties involved, through email to the Trial Court to obtain a date for the purposes of recording the Consent Order.
2. A copy of the draft order must be sent to the Mediation Center as notice.
3. Cases which fail to be resolved will be re-sent to the Trial Court.
4. Any further discussions concerning the case will be done by phone / email.

调解后的所需注意的事项

1. 当一个案件已成功调解，律师必须提成一份草拟命令，该命令必须有律师、相关人士同意且签名，之后通过电邮发送至初审法庭以获得记录同意令的日期。
2. 一份草拟命令的副本必须传送至调解中心作为通知。
3. 无法调解的案件将重返法庭进行审讯。

4. 任何有关该案件的进一步讨论将通过电话/电邮完成。

Please click here for the SOP for Mediation in Bahasa, our national language

请点击此以阅读我国国语，马来语版本的调解SOP，